OpenText’s enterprise architecture and business process repository holds structured and unstructured information about people, processes, information and technology. As an added benefit, instead of building processes from scratch, models in the repository can be reused to providing a standard blueprint for similar operations that will benefit from automation.
OpenText case management solutions provide an interface that delivers content within the context of work that is done every day. Case folders integrate all of the information needed to process a piece of work.
Sometimes processes and the people that work on them need to change in-flight in order to meet changing business demands. Our solution allows organizations to put work into the hands of individuals best suited to handle it.
When managing hundreds or even thousands of workers, it can be difficult to achieve the necessary productivity levels to meet business demand. Now managers can intelligently allocate work based on backlog, processing time, knowledge worker skills, and schedule availability with drag-and-drop work allocation.
OpenText eliminates the “swivel chair” effect and use of multiple monitors for knowledge workers as they work within a single environment, abstracted from multiple back-end systems.
Easily create and arrange your workspace in a way that best suits the way you work. Bring applications, frequently used websites, and information into one, highly productive environment.
Our social BPM capabilities consolidate communications into a unified user experience for both mobile and on-premise workers . OpenText provides access to new unstructured information sources like social media stream to enhance situational context, expedite identification of expertise, and improve decision making.
OpenText process analytics support greater awareness and earlier detection of issues affecting customers and critical business operations. With this information, managers can make the minute-to-minute adjustments necessary to keep operations moving without incident.
OpenText accelerates process application development with over 30 reusable web parts. Each web part is tailored to the specific functions that different roles must perform to do their work. An organization can also choose to create their own web parts and combine them to create customized experiences. Our library of web parts can be integrated with a single mouse click.
With leading edge document recognition, OpenText can quickly identify, store, and route content to the appropriate process application, knowledge worker, and content management repository.
Our market-leading recognition technology can quickly understand and capture both printed and hand-written information reducing the time for manual data entry and improving processing accuracy.
OpenText enhances customer interaction capabilities enabling the automation of communications for business-to-business (B2B) and business-to-consumer (B2C) marketing, as well as customer service scenarios during or following process execution.
At the same time documents and content are being incorporated into your automated processes, OpenText also ensures the correct rights, record, and archiving attributes and policies are assigned.
Executives have always needed more intelligence about business operations. We are accelerating the speed of data aggregation, correlation, and visualization to help management make better decisions, even in high volume operations.
OpenText corporate and operational dashboards enable better aggregation, complex event processing, and correlation of data patterns that represent emerging business opportunities or threats. With better visibility and more timely alerts, businesses can improve decisions critical to customer satisfaction and operational success.
OpenText enables business process analysts to analyze, simulate, and optimize process models using an explicit, systematic approach – an important aspect of goal-driven process operations. Production data can be quickly fed into simulations models to improve the accuracy of simulation baselines and to validate process improvement recommendations.
OpenText supports a variety of choices to best suit technology preferences, deployment timelines, performance expectations, and budgets.
Our application portfolio can be easily expanded and modified. This model-based applications allow you to quickly deliver signature experiences to any group of business users, rather than delivering a one-size-fits-all set of applications to a broad audience or delivering highly personalized services to a select few.
Unlike applications that are highly constricted to one use or department, the process-based models supporting our applications can be modified and re-deployed in a little as a few minutes. We offer a variety of process-based applications the serve various functional areas including: finance, legal, human resources, facilities, IT (including ITIL v3), and many more.
To accelerate the development of your own process-based applications, we have compiled some of our most requested procedures into templates. The templates include process maps and associated forms – providing a starting point for developing your own BPM applications and can be configured and extended to meet your unique process needs.
Use a single, intuitive environment promotes rapid development and iterative design. Design the process, implement rules, specify integrations, and organize user experiences for process-based applications.
Developers can quickly deliver application mock-ups for process participants with a library of reusable web parts the can be automatically integrated with a single mouse click.