Platforms
Industry > Legal and Business Services
Analyst Reports
- Business Service Architecture: Shaping The Services Within Your Business Model Get this report to learn more about how business services and business service architecture can help your organization manage change -- better, faster and easier.
Case Studies
- Adapt Services Ltd Read how Adapt's implementation of the ITIL-ready OpenText Assure has enabled them to configure each of their client SLAs to match their needs, offer a granular level of support, and respond to unexpected events and failures.
- ADP Netherlands Using OpenText MBPM (formerly Metastorm BPM), ADP Netherlands has developed a more efficient managed services payroll process with less human intervention and better process management.
- ADP Streamline Learn how by using OpenText MBPM (formerly Metastorm BPM), ADP Streamline developed a secure, online environment for clients to access critical information through a Web interface and electronically manage all payroll procedures in one place.
- Allen & Overy LLP Allen & Overy selected OpenText MBPM to automate its matter inception process firm-wide. The firm began with a pilot system and today its production system is at an advanced stage and is integrated into the firm’s Thomson Elite system.
- ATOS Origin Learn how Atos Origin, an international information technology services company, used OpenText ProVision to reduce change-based defects in an SAP implementation for one of the world's largest consumer products companies.
- Bachman Group Learn more about how Bachmann used OpenText MBPM to standardize and automate core business processes and assist with "'Know Your Client" compliance.
- Baker Hostetler Baker Hostetler turned to OpenText MBPM to automate processes across the practice. Learn more about how Baker Hostetler has leveraged the OpenText technology to successfully automate its New Business Intake process and revamp other core procedures - increasing overall efficiency and significantly expediting process life-cycles.
- British Transport Police Learn how British Transport Police is benefiting from replacing its legacy IT Service Desk with the ITIL-ready OpenText Assure, provided by OpenText and its partner ICCM Solutions.
- Butler Snow Butler Snow automated its New Matter Intake process using OpenText MBPM, which works seamlessly with their Thomson Elite ProLaw system, allowing the firm to realize greater agility and efficiency amongst its people, systems and processes.
- Bytes Systems Integration Learn how Bytes Systems Integration, by deploying a progressive IT service management strategy with OpenText and partner ICCM Solutions, was able to streamline and improve their customer support operations while generating additional revenue opportunities for the company.
- Carlson Marketing Canada Learn how Carlson Marketing Canada was able to integrate OpenText's solution with their Microsoft investments to accelerate processing of proposal requests, enhance data quality, and enable improved worker productivity.
- Cornerstone Tax Advisors Since adopting OpenText MBPM, Cornerstone Tax Advisors have successfully implemented a web-based information submission platform, resulting in standardized templates, improved accuracy and consistency of information across its enterprise.
- Dispute Resolution Services Ltd DRSL needed to manage its core processes more effectively and chose OpenText MBPM to help manage and grow the business while keeping overhead to a minimum and also minimize the potential for error, duplication and data integrity issues in both its everyday work and its formal reporting processes.
- Duane Morris Duane Morris LLP has successfully implemented OpenText MBPM resulting in improved client responsiveness, enhanced productivity, and ensured adherence to business intake rules and ethical standards.
- Ehrhardt Keefe Steiner & Hottman PC Learn how EKS&H has used OpenText MBPM to assist with its enterprise-wide automation initiative to help it better serve clients and improve its ability to retrieve customer information and reports when needed.
- Goodmans LLP Learn how OpenText MBPM has provided Goodmans with an enterprise platform to streamline and automate its core administrative and legal procedures.
- Kean Miller Kean Miller has successfully implemented OpenText MBPM to streamline its New Business Intake procedure, and further automate its Conflict Approval procedure. Learn how OpenText is helping the firm to become a more paperless practice, broaden its process capabilities, and enabling it to improve productivity and optimize resources.
- Linklaters Linklaters used OpenText MBPM software as the foundation to create and implement its TRACS tool that manages the creation and tracking of all documents. Integrated into Linklaters existing GLIDE site (Global Linklaters Integration Desktop environment), TRACS enables anyone within the organization to request a document to be created and amended.
- Mallesons Stephen Jaques Mallesons added OpenText MBPM to its core technology infrastructure to effectively manage its enterprise processes and help establish a corporate-wide BPM initiative to streamline and automate core business processes.
- Martineau Johnson Martineau Johnson chose OpenText MBPM as a backbone to rationalize processes and improve the way in which staff operates with external contacts. Learn how the solution has enabled Martineau Johnson to deliver faster and more efficient internal procedures while freeing up valuable staff time and increasing billable working hours.
- McKenna Long & Aldridge McKenna Long & Aldridge still practices law the old fashioned way, but has used OpenText MBPM for the automation of new client matter intake procedures.
- Michael Best & Friedrich LLP Read how Michael Best Friedrich leverages OpenText MBPM for its new matter intake process to improve efficiency, increase approval times, and reduce errors associated with manual entry.
- Micro Focus See how Micro Focus' OpenText implementation is not just a new IT Service Management Solution, but one that has the capabilities of improving organizational efficiencies across multiple departments such as Facilities, Finance and Marketing, with benefits being realized within only four months.
- Miller Valentine Miller Valentine Group appointed OpenText to provide an advanced IT Service Management Solution based upon Business Process Management (BPM) architecture. Learn how the flexibility of the OpenText Assure solution has enabled Miller Valentine to transform the way their IT department serves the business.
- Morrison & Foerster Morrison Foerster used OpenText MBPM to automate critical legal processes resulting in efficient, adaptable and automated processes, and the ability to document the due diligence that takes place before signing on a new client or taking on a new matter.
- Morse Morse deployed OpenText MBPM as the foundation for its newly-automated Order Management System and enabled it to achieve best practices and adhere to the ISO and SLA standards that are extremely critical to its organization.
- MSB International MSB turned to OpenText MBPM to automate its internal processes in support of its re-focus on customer service. Learn how OpenText MBPM helped the company eliminate extraneous processes giving them the ability to manage critical business processes across multiple locations.
- Pannone LLP Pannone turned to OpenText MBPM to automate procedures for new file opening, and now has an enterprise platform to streamline and automate its core legal procedures.
- Quarles & Brady Striving to achieve automation while maintaining trusted and proven industry expertise with superior customer service, Quarles & Brady chose OpenText MBPM to improve its New Matter Intake process and, ultimately, to integrate with its other systems, revamp other core processes, and enhance overall productivity and efficiency across the practice.
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- Schottenstein Zox & Dunn Learn how SZD used OpenText MBPM to automate nearly 100 processes across the practice - realizing greater agility and efficiency while significantly improving customer service and employee collaboration.
- Telenor Group Learn how OpenText was able to deliver a flexible and scalable service desk solution across Telenor's HR, Finance, and IT Service Centers.
- UST Global UST Global has added OpenText MBPM to its portfolio of solutions that its consultants offer to clients in addition to implementing the software internally. To date, the company has undertaken an in-house development initiative and automated and improved four processes that are key elements that support some of the company’s corporate functions.
- Webber Wentzel Bowens To help meet compliance requirements, the firm turned to OpenText MBPM and today, WWB has set a standard in South Africa as the first legal firm to properly adopt BPM for FICA compliance.
Datasheets
- Business Performance Intelligence for Knowledge Exchange Learn how the OpenText Business Performance Intelligence (BPI) for ProVision/Knowledge Exchange helps unlock Enterprise Architecture information for business architects, practitioners, and business executives alike.
- Business Transformation Platform With a focus on helping organizations achieve their revenue and profitability goals through better visibility, resource optimization, operational efficiency and agility, OpenText alone combines the capabilities of enterprise architecture (EA) and IT planning, business process analysis (BPA), and business process management (BPM) into an integrated software suite, enabling organizations to drive greater improvements faster than any other vendor providing an offering in one of these areas.
- Case360 See why organizations are turning to adaptive case management to better serve knowledge work requirements, reaching beyond traditional technology and mindset to be more dynamic and collaborative.
- Information Outsourcing Services OpenText helps businesses optimize document management processes - ensuring the right people have access to the right information at the right time.
- M3 M3 is the only platform that allows you to start today with the full power to model your business - not just your processes - in a collaborative environment where all users can participate and share their knowledge. This unique platform gives you the best results, faster time to value, and a foundation for future growth across your enterprise.
- MBPM for Microsoft Office As a Gold Certified Microsoft Partner, OpenText enables you to leverage the latest in Microsoft technology to provide you with a powerful, flexible, and seamless solution for your business improvement projects. Access OpenText Metastorm BPM (MBPM) applications directly through SharePoint, Word, Excel, Outlook, and even PowerPoint to complete, monitor and report on your organization's work - wherever it's most convenient.
- Metastorm BPM OpenText MBPM delivers a comprehensive solution to make your vision for business improvement a reality. Whether it's customer on-boarding, case management, new product introduction, or regulatory compliance, OpenText MBPM customers are empowered by our visual design environment to rapidly develop and deliver improvements that allow you to outperform business goals.
- MIM for CICS OpenText MIM CICS frees and enables your CICS applications and data without requiring massive efforts to upgrade systems, add new and foreign architectures, or re-train staff.
- MIM for Managed File Transfer OpenText's comprehensive data integration solution offers you a unique process-centric approach that rapidly addresses integration challenges that result from the highly diverse range of systems, applications and data sources in today's enterprise. OpenText Metastorm Integration Manager Managed File Transfer (MIM MFT) provides the facilities required to integrate data across all popular computing platforms and data sources.
- MIM Integration Server Unlike point-to-point integration techniques, OpenText MIM Integration Server orchestrates, manages, and tracks multiple business processes and their activities across diverse system interfaces throughout your enterprise.
- Mobile BPM Learn how OpenText Mobile BPM for MBPM enables you to contribute to and advance your business processes via iPhone, iPad, Blackberry, or Android devices.
- OpenText Business Process & Case Management Solutions This brochure provides an extensive overview of OpenText's business process and case management solutions - complete with example screen shots.
- OpenText in Legal Services: New Client Matter Intake Solution The OpenText New Client Matter Intake (NMI) Solution is based on our flexible Metastorm BPM framework that streamlines new business intake, automating this cumbersome manual process.
- OpenText managerView See how OpenText managerView is the only solution that gives you the visibility into both your processes and the people that support them to ensure you meet your business goals.
- OpenText Shared Services Center Learn how you can use process-based applications to continuously improve business and IT Services.
- OpenText Shared Services Center for IT Learn how you can use process-based applications to continuously improve IT Services.
- Process Discovery Made Easy: With Microsoft Visio 2010 and OpenText analystView Learn how with Microsoft Visio 2010 and OpenText's analystView add-in, business analysts and process professionals now have access to powerful ready-to-use process discovery, analysis, and collaboration capabilities.
- ProVision ProVision enables you to capture, present and analyze your entire enterprise - resulting in a thorough understanding of the cause-effect relationships between business strategy, business processes and the systems and technology that support them.
- Smart Business Workspace The OpenText Smart Business Workspace delivers a personalized working environment for the OpenText Metastorm platform that you create and arrange in a way that best suits the way you work. Create a single place to access your applications, other websites, and to find and collaborate with others - allowing you to get more done and make decisions faster.
- Transform Your Business with OpenText Process and Case Management Learn how OpenText's persona-based Business Process Management Suite (BPMS) delivers an evolutionary approach to process improvement initiatives.
Videos
- Eversheds Customer Story The automation of business processes using the OpenText BPM software has enabled Eversheds to efficiently manage critical processes -- including new matter intake -- in an auditable environment for enhanced productivity and collaboration across the firm.
- Hogan & Harston Customer Story Hogan & Harston LLP is a Global 50 law firm that began its use of the OpenText MBPM software by automating a mission-critical new business intake process. Recognizing the need to enable highly mobile legal professionals to participate in key, time sensitive client matter and legal conflict reviews while away from the office, the team also built a OpenText MBPM application for the Blackberry wireless device and has deployed it to more than 900 of the firm's partners, attorneys and other key employees.
- OpenText Business Process Solutions - Make Every Moment Matter Make every moment matter in your business. Start the process improvement journey with OpenText Business Process Solutions.
White Papers
- 5 Steps to Choosing the Right BPM Suite BPM Suites can deliver significant business benefits and fast ROI - but only if you choose the right one. This white paper explains the five steps to selecting an appropriate BPM suite to meet your specific needs and details the best practices for accomplishing each step.
- Aligning Strategy with Execution - The Secret to Success Strategy and goals set direction, but execution drives results. How can you unify these often disparate paths? The focus of this paper is helping you figure out how to align strategy, analysis, and execution. The secret to success is simple - close the gaps. Eliminate the silos by closing the gaps that exist between them.
- BPM Primer Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
- Building a Business Case for BPM - A Fast Path to Results You've identified a set of challenges that could be addressed by a BPM solution. This white paper explains how to build a business case for BPM and gain and maintain the executive sponsorship required for a successful BPM project. Includes a customer case study and sample ROI model.
- Business Process Analysis The push is on for organizations to improve their competitive posture by improving the quality of goods and services, streamlining design and production, minimizing costs and increasing revenue. To accomplish these objectives, an enterprise must optimize its operations. This white paper presents a model-driven approach for business process improvement leveraging OpenText ProVision.
- Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
- Demonstrate Business Value Through Application Portfolio Management Even with the right tools in place, organizations must adopt cultural changes to achieve the promise of application portfolio management (APM). To faciliate full contribution from the business, a top-down approach has proven most successful, wherein executive-level management assigns one or more APM champions. Additionally, organizations shold partner with a vendor offering a comprehensive APM solution that supports both business and IT needs.
- Increase Firm Profitability with Adaptive and Efficient Operations Learn how law firms, such as Allen & Overy, DLA, Duane Morris, Foley & Lardner, Freshfields, Hogan & Hartson, and Jones Day have reduced the burden of administrative paperwork, overhead and process inefficiencies to boost lawyer productivity in this informative white paper.
- Increasing IT Value by Connecting Strategy and Execution Connecting strategy and execution aligns IT with business goals and delivers true value to the organzation. This white paper discusses the strategies for aligning IT and businesses as well as the benefits gained when these two often disparate organizational functions collaborate and integrate.
- Microsoft SharePoint as the Cornerstone of Your Enterprise Process Platform If your organization is already using SharePoint, read this document to better understand how to leverage that investment toward improving enterprise process performance and operations.
- Moving Enterprise Architecture Teams Out of IT and Into the Business Fusing Enterprise Architecture (EA) and the business requires a fundamental shift in the way IT and the business think about each other. This shift will only occur if executives and individuals from both sides realize the business imperative and support the steps necessary to make it happen. In the end, open communications between the business and IT - at all levels - will be crucial to EA's impact on the bottom line.
- Successful Enterprise Architecture Successful alignment of business and IT maximizes enterprise performance. This white paper describes how organizations can achieve alignment through Enterprise Architecture and provides practical guidance on the steps required to begin putting an Enterprise Architecture in place.
- What to Look For in a Case Management Platform Find out how selecting the right case management solution - with the right partner - can drive immediate value for your organization, give you a competitive advantage, and improve business performance.
- When BPM Emphasizes People Before Process The critical links in the process success chain are represented by the activities, wants and needs of all the people involved in the process. From conception to operation - then on to adaptation - process success is determined by the ability of people to interact with processes in a simple, personal and meaningful way. Each major persona group is explained here in detail.
- Winning in the New Normal: Adaptive Case Management Strategies to Deal with Business as it Happens Think case management is not for you, it's time to think again. This paper reviews examples of the dramatic business impact case management process improvements can have across a variety of industries, including best practice implementations and proven results. We will also highlight winning case management strategies that improve decision making, eliminate paperwork from process, and enhance the overall customer experience.
