OpenText’s unique case management capabilities deliver case folders that integrate all of the information needed to process a piece of work, including Office document, SharePoint content, Lync conversations, and data from other enterprise applications.
Imagine a process application that lets you work the way you need to get the job done. With out-of-the-box user applications designed for each process participant, you’ll get all of your work, tasks, status, and team goals within one, integrated SharePoint-based work environment.
Built with Microsoft Lync, users can search for people, share knowledge and expert advice, and automatically capture conversations as part of a case record.
Through real-time reports and dashboards, managers can monitor processes, team performance, and individual productivity, then easily change work priorities to adjust to changing business conditions. OpenText uses the entire Microsoft Business Intelligence stack, including SQL Server Enterprise Edition to support analysis and reporting services, SharePoint’s visualization capabilities via Excel Services, PerformancePoint, and Excel.
OpenText supports intelligent workforce allocation enabling business managers to quickly reallocate work based upon multiple data attributes, including: process backlog and processing times from our business process reporting, SharePoint user profiles for knowledge worker skills, and schedule availability via Outlook.
Deliver the process applications your users want with tools they already use, without costly, time-intensive development. SharePoint web parts speed development with our configurable out-of-the-box user applications. Automatically connect data, content, and context relationships between web parts with a single mouse click.