The OpenText solution provides a comprehensive platform to design, automate, monitor, and improve your organization’s shared services environment, with process-based applications that provide unique user profiles and intuitive user experience.
OpenText Assure features 30+ fully packaged, ITIL v3 compliant services. Deployment options include: on- premise, as a service within the Windows Azure-based cloud, and hybrid configurations.
With OpenText Assure, the ability to achieve rapid changes through a drag-and-drop design environment eliminates custom coding and significantly reduces the traditional change request costs of older service management solutions.
Through its client portal, OpenText Assure can deliver greater access to its operational services driven by self-serviced end user interactions.
Where services are chargeable (e.g. office moves, software purchase request), OpenText Assure identifies the appropriate cost center, cost code, and staff member who can approve the request. The item will then be routed to a manager who can then approve or decline the request.
With OpenText Assure, all employees have instant visibility to service requests. A service map clearly highlights the progress and status of any request, improving employee satisfaction and peace of mind.
